/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2 http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/34.-do-you-need-a-driver-external-models All Sony Optical external units are plug & play with Windows, no drivers are required for detection.If you are having issues getting your external drive detected in Windows, please try the following: The drive needs to be connected directly to USB 2.0 or I-link port (depending on model type) on your computer. Please note that the drive is not supported if connected to a dock or a hub.Also please check the following if you are have trouble detecting: > The drive needs to be the only external device connected to the system. Please ensure there are no other USB devices connected. > Try a different USB port on your computer. > Try a different USB cable > Try the drive on a second computer system if possible. > Ensure you have the latest BIOS and Motherboard updates from your PC manufacturer. > Ensure you have the latest Windows updates from Microsoft. http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/34.-do-you-need-a-driver-external-models 29 Oct 2009 19:16:25 GMT http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/00.-how-to-connect-s-ata-slimline-drive-to-desktop-environment S-ATA converter cable may be needed to connect to a desktop/server environment.  You can contact us on where to purchase a converter cable.  Please click here refer to connection instruction. http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/00.-how-to-connect-s-ata-slimline-drive-to-desktop-environment 13 Mar 2010 01:31:38 GMT http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/35.-my-external-drive-is-not-detected-by-the-system-or-it-is-not-functioning-properly.-how-can-i-resolve-this 1. Ensure the USB port is 2.0 2. Connect the drive directly to the USB port on the computer system. Do not connect the drive to a USB Hub 3. Try a different USB port on your system 4. Disconnect all other USB devices except a keyboard or mouse.   http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/35.-my-external-drive-is-not-detected-by-the-system-or-it-is-not-functioning-properly.-how-can-i-resolve-this 29 Oct 2009 19:20:04 GMT http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/36.-what-cables-do-i-need-to-install-serial-ata-interface-half-height-optical-drive You will need a Serial ATA data cable and a Serial ATA power cable.Please refer to the following web site for installation guide:http://sony-optiarc.us/upload/pdfs/products/Installation-Guide-for-S-ATA.pdf  http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/36.-what-cables-do-i-need-to-install-serial-ata-interface-half-height-optical-drive 09 Mar 2010 02:36:20 GMT http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/09.-burn-procedure-aborted-with-error-code-quotpower-calibration-errorquot This error can be caused by some poor quality media. Try to burn them alternatively with lower speeds or change to our recommend media. (Please refer to media support list)If they also fail then the drive may be defective. Please contact the place of purchase for warranty support. http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/09.-burn-procedure-aborted-with-error-code-quotpower-calibration-errorquot 09 Apr 2008 19:59:19 GMT http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/10.-can-the-drive-burn-cd/dvd-using-the-microsoft-built-in-application If you are using Windows XP, you will need a 3rd-party burning application to burn DVDs (Nero, Roxio, etc.).  You should be able to burn CDs within Windows built-in application. For additional info, please refer to the below FAQ: http://www.sonynec-optiarc.de/en/support-service/faqs2/generelle-probleme/algemeine-fragen-zu-dvd-rom-und-dvd-brennern/are-there-any-drivers-to-download#FY6okbB-ZbPUErTGoGvQxA If you are using Windows Vista, you should be able to burn CDs and DVDs within Windows built-in application.   http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/10.-can-the-drive-burn-cd/dvd-using-the-microsoft-built-in-application 09 Apr 2008 19:42:27 GMT http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/16.-do-dvd-writer-ad-series-support-cd-text-and-are-they-able-to-write-cd-text Sony Optiarc DVD writer AD-series support CD-TEXT. It can be written with NERO.  Please read the manual of your software manufacturer for instructions on how to use CD-Text. http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/16.-do-dvd-writer-ad-series-support-cd-text-and-are-they-able-to-write-cd-text 06 Jan 2009 04:03:23 GMT http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/03.-do-i-need-a-firmware-or-driver-update-to-my-optical-drive-to-run-with-windows-os A firmware or driver update is not necessary for your optical drive to run with Windows OS.   http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/03.-do-i-need-a-firmware-or-driver-update-to-my-optical-drive-to-run-with-windows-os 09 Apr 2008 20:00:06 GMT http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/02.-do-i-need-to-install-a-device-driver-are-there-any-drivers-to-download The Sony Optiarc CD / DVD writers are ATAPI-devices. There is no need for special drivers when using operating systems like Linux, MacOS or Windows 9x/ME/NT/2000/XP and Vista, because the drivers are already embedded there.If the DVD writing software does not recognize the drive as a CD / DVD writer or demands a driver, all you need to do is to update this software, please contact  the manufacturer of your writing software for updates.There are several different versions of Sony Optiarc DVD writers available for sale. There are bulk versions (cheaper, with no extras), retail versions and bundled versions (with manual and CD, more expensive) with CD / DVD writing software and all accessories.It is up to the customer to decide which version to buy. The writing software only comes with the more expensive versions. If you did not purchase a bundled version, you have to buy the writing software from a computer dealer in addition. The following versions of writing software are supported by our DVD writers in the ND-series:DVD-RAM works at least with Nero InCD version 4.3.20.1. Under Windows XP, DVD-RAM media can also be written without any driver and writing software. In this case, please follow instructions on Microsoft knowledge database www.microsoft.com [article 283588 and 826510]Also required is playback software to view DVD audio and movies. This does not come with the bulk versions of our drives. You can buy playback software at your local dealer in addition. The Sony  Optiarc devices were tested successfully with following ones:-          Power DVD (http://www.gocyberlink.com)-          Win DVD (http://www.intervideo.com)-          Cineplayer (http://www.cineplayer.com)-          Nero ShowTime (http://www.nero.com) [For Support & Service and also updates their manufacturer is responsible]Please note: In most cases it is not enough to use only windows media player or some kind of freeware player because they do not include the necessary media CODECs. http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/02.-do-i-need-to-install-a-device-driver-are-there-any-drivers-to-download 23 Jan 2009 01:42:59 GMT http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/04.-how-to-resolve-if-the-drive-is-not-recognized-by-the-system > Check the Drive ID setting?If you have two optical drives on the same IDE cable, then you need to make sure the jumpers on the back of the drives are set appropriately. You will need to set one of the drives in MASTER mode and the other one in SLAVE mode. The drive label on the top of the drive should indicate which is the MASTER or the SLAVE mode. > Check the error code that is displayed in Device Manager? Here is how to check Device Manager Error codeRight click on 'My Computer' --> Properties --> 'Hardware' tab --> 'Device Manager' button --> Click on the '+' sign left to 'DVD/CD-ROM drives' --> Right click on optical drive model number --> 'Properties'. If Device status indicate under the General tab shows an error code. Please refer to the error code number (show above) to resolve the problem.> Check the BIOS setup. Is the ATA/IDE channel for the device enabled? http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/04.-how-to-resolve-if-the-drive-is-not-recognized-by-the-system 09 Apr 2008 20:00:53 GMT http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/26.-how-can-i-check-the-manufacturer-id-mid-of-the-media You can download the below application - download a test application CD-DVD Speed from the web site: http://www.cdspeed2000.com/ - Install the application and launch the application in your system - Insert the media, click on ‘Disc Info’ tab. Disc info will shows the MID information. http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/26.-how-can-i-check-the-manufacturer-id-mid-of-the-media 09 Apr 2008 20:01:24 GMT http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/25.-how-many-times-can-i-change-my-optical-drive-region-code Optical drives are limited in the number of region changes per drive (up to 5 times). When a DVD movie is inserted into an optical drive, the drive reads the region code to determine whether the film was actually manufactured for the region where the film is about to be played. If the region code and the film are not the same, the optical drive changes its code, but only up to five times. The fifth change determines the final setting of the optical drive with regard to regional codes. After this code has been set, the drive can only read DVD movie with the same code as the drive. http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/25.-how-many-times-can-i-change-my-optical-drive-region-code 09 Apr 2008 20:02:08 GMT http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/20.-i-cannot-play-a-dvd-movie.--how-can-i-resolve-this With DVD movie titles, the system requires a MPEG-2 decoder module.  The module is not available from Microsoft and is included in 3rd-party DVD playback applications. You may need to obtain a playback application that can provide the MPEG-2 decoder.  For additional info, please refer to the below FAQ: http://www.sony-optiarc.eu/supportservice/faqs/generalquestions.html   http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/20.-i-cannot-play-a-dvd-movie.--how-can-i-resolve-this 05 Nov 2009 20:13:12 GMT http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/14.-i-use-media-from-diverse-brands-and-get-these-errors-39illegal-medium39-or-39invalid-disc39 Our writers refer to a list of pre-tested media. If inserted media doesn’t match any item on the table, the writer switches to a lower speed. In doing so some media may not be recognized. There is no way to circumvent this test. This is because our writers are designed to achieve the highest possible quality for the respective media. This means that it is possible that various types of media cannot be written at the certified speed and some of them will not be recognized.To maintain the highest speed and security, use only media recommended by Sony Optiarc. http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/14.-i-use-media-from-diverse-brands-and-get-these-errors-39illegal-medium39-or-39invalid-disc39 23 Jan 2009 02:39:35 GMT http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/21.-is-over-burning-possible-with-sony-optiarc-writers All Sony Optiarc CD writers are designed to produce the best possible CD writing results. This means that Sony Optiarc CD writers adhere exactly to any blank CD specifications and test the media use. 80 minute blank CDs stretch the specifications to their limit and are still acceptable. 90 or 99 minute CDs do not adhere to the specifications and are therefore not supported. This also applies to the over writing function. There is no firmware available to change this. However, AD-series and ND-series as well  as CD writer NR-9x00 series should be able to burn 90 min medias, but without guarantee. http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/21.-is-over-burning-possible-with-sony-optiarc-writers 23 Jan 2009 02:49:02 GMT http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/30.-my-optical-drive-didnt-work-upon-receiving-doa.--what-can-i-do If the product didn't work upon receiving (DOA), then you should make the claim to the supplier.  http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/30.-my-optical-drive-didnt-work-upon-receiving-doa.--what-can-i-do 09 Apr 2008 20:07:27 GMT http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/13.-device-manager-reports-error-code-10-for-the-drive.-how-can-i-resolve-this Error code 10 indicates this device is either not present, not working properly, or does not have all the drivers installed. (Code 10) Try upgrading the device drivers for this device. Please refer to the following web site for more info: http://support.microsoft.com/kb/125174   http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/13.-device-manager-reports-error-code-10-for-the-drive.-how-can-i-resolve-this 09 Apr 2008 19:48:36 GMT http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/12.-device-manager-reports-error-code-19.-how-can-i-resolve-this You may be experiencing a registry corruption problem.  Microsoft has released a notice for this issue.  Please refer to the below web site for problem description and method for resolving the problem: http://support.microsoft.com/kb/314060 The article is written for XP.  However, if you have Vista, please follow the method 2 specified in the article.   http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/12.-device-manager-reports-error-code-19.-how-can-i-resolve-this 09 Apr 2008 19:43:51 GMT http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/11.-how-to-resolve-if-device-manager-reports-error-code-31-32-39-or-41 This is a registry conflict issue.  Microsoft has published a notice to resolve the issue: http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/11.-how-to-resolve-if-device-manager-reports-error-code-31-32-39-or-41 10 Jan 2009 00:40:36 GMT http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/15.-my-optical-drive-will-not-detect-a-blank-dvd-or-cd-how-do-i-resolve-this > You need to ensure you are using the recommended media posted on the media compatibility list. > If you are already using the recommended media, please ensure you have the correct jumper setting.> Make sure the drive is listed okay in Device Manager. To ensure this, right click My Computer/Properties/Hardware/Device Manager. You should have a listing here for optical drive. Double click on the optical drive and make sure there are no yellow ! marks on the drive. > Get the latest Firmware updates available for your drive. http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/15.-my-optical-drive-will-not-detect-a-blank-dvd-or-cd-how-do-i-resolve-this 09 Apr 2008 20:08:19 GMT http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/29.-my-optical-drives-tray-will-not-open.--how-can-i-resolve-this > Make sure the power cable connect properly. > Try sticking a pin in the little hole next to the eject button on the drive.This resets the reset button for the drive to open again. http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/29.-my-optical-drives-tray-will-not-open.--how-can-i-resolve-this 09 Apr 2008 20:08:53 GMT http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/22.-my-s-ata-optical-drive-does-not-work Try connecting the drive to a different SATA port on the motherboard.  Some systems have designated SATA ports for optical devices. http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/22.-my-s-ata-optical-drive-does-not-work 09 Apr 2008 20:09:32 GMT http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/24.-how-can-i-resolve-if-the-system-crashes-freezes-blue-screen-or-burning-fail > You may try to re-install your OS or burning software> Without the drive connected, if the system doesn't crash. Try to perform the system clean up.> More than one buring software installed may cause problems, because some software replace ASPI driver by their own, which is incompatible to others. Known issues like written CD/DvD is shown as blank or system freezes and blue screen during burning process. It is recommend to install only one burning software for testing,> Use our recommended media, with other media there will be no guarantee to be written correctly and with maximum speed. (refer to media support list) http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/24.-how-can-i-resolve-if-the-system-crashes-freezes-blue-screen-or-burning-fail 09 Apr 2008 20:01:47 GMT http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/test1 answer 1 http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/test1 01 Sep 2009 23:51:30 GMT http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/33.-why-the-bios-cannot-recognize-all-devices-connected-to-the-secondary-ide-interface Is the power connected? Is the IDE interface cable correctly connected? (Make sure it is completely plugged in) Is the setup correct? Is the position of the jumper pin correctly set? (Please refer to jumper setting instruction)On the BIOS, is the secondary disabled? (For detailed information on BIOS settings, please contact the PCs manufacturer) Is the secondarys interface cable too long? (According to the spec, the total length of the cable should be less than 18" (to maintain signal integrity).Is the IDE cables pin twisted? (Also, make sure there is no reversed insertion.) http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/33.-why-the-bios-cannot-recognize-all-devices-connected-to-the-secondary-ide-interface 22 May 2008 20:09:29 GMT http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/28.-where-can-i-get-the-drive39s-manual-and-software-information Since you have purchased an OEM kit, there is no software and documentation bundled with the product. For IDE cable, you may already have cables in the system and may not need one.  You should check the system configuration. For installation assistance, you can check Sony's branded web site for guidance.  You can either read the installation instruction at: http://us.sonynec-optiarc.eu/en/support-service/hardware-/-system-installation-guide Or download a visual assistance at: http://sony.storagesupport.com/node/902For software application, you can refer to FAQ at: http://www.sonynec-optiarc.de/en/support-service/faqs2/generelle-probleme/algemeine-fragen-zu-dvd-rom-und-dvd-brennern/are-there-any-drivers-to-download#FY6okbB-ZbPUErTGoGvQxA     http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/28.-where-can-i-get-the-drive39s-manual-and-software-information 09 Apr 2008 20:10:04 GMT http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/27.-what-is-the-optical-drive-warranty-policy Warranty exchanges are supported through our distributor/retailer/resellers.  Consequently, you should contact the place of purchase for instruction. They should be able to validate your warranty and provide you with necessary support.  If you have any difficulty, let us know. http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/27.-what-is-the-optical-drive-warranty-policy 09 Apr 2008 20:11:33 GMT http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/23.-why-does-video-playback-appears-choppy-jerky-or-stop-in-the-middle > Please make sure that DMA is enabled for the optical drive. (Right click on 'My Computer' --> Properties --'Hardware' tab --> 'Device Manager' button --> Double click on 'IDE ATA/ATAPI controllers' --> Double click on the IDE Channel that has optical drive connected to --> Select the 'Advanced Settings' tab --> Transfer Mode field should be set to 'DMA if available').> Jumper setting. If you have two devices on the same IDE cable, then you need to make sure the jumpers on the back of the drives are set appropriately.You will need to set one of the drives in MASTER mode and the other one in SLAVE mode. The drive label on the top of the drive should indicate which is the MASTER or the SLAVE mode. > If the behavior (both video and audio choppy) is consistent with both drives, the problem may be with the system configuration. If the above recommendation doesn't make a difference, you may need to start changing the system configuration. Please, also try to keep your hard- and software up-to-date ( main board chipset, IDE/SATA etc)> The general system slow down could be related to system memory getting low. Please also check available memory from the same task manager window.> Try to update the optical drive to latest firmware  http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/23.-why-does-video-playback-appears-choppy-jerky-or-stop-in-the-middle 09 Apr 2008 20:11:58 GMT http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/01.-where-can-i-download-the-firmware Click here to the firmware download page http://www.sonynec-optiarc.us/en/support-service/faqs2/generelle-probleme/common-questions-about-dvd-rom-and-dvd-burner2/01.-where-can-i-download-the-firmware 12 Apr 2008 11:31:02 GMT