Frequently Asked Questions

34. Do you need a Driver? (External models)

00. How to connect S-ATA slimline drive to desktop environment?

35. My External drive is not detected by the system or it is not functioning properly. How can I resolve this?

36. What cables do I need to install Serial ATA interface half height optical drive?

09. Burn procedure aborted with error code: "Power Calibration Error"

10. Can the drive burn CD/DVD using the Microsoft built-in application?

16. Do DVD writer AD-series support CD-TEXT and are they able to write CD-TEXT?

03. Do I need a firmware or driver update to my optical drive to run with Windows OS?

02. Do I need to install a device driver? Are there any drivers to download?

04. How to resolve if the drive is not recognized by the system?

26. How can I check the Manufacturer ID (MID) of the media?

25. How many times can I change my optical drive region code?

20. I cannot play a DVD movie. How can I resolve this?

14. I use media from diverse brands and get these errors: 'illegal medium' or 'invalid disc'.

21. Is over-burning possible with Sony Optiarc writers?

30. My optical drive didn’t work upon receiving (DOA). What can I do?

13. Device Manager reports error code 10 for the drive. How can I resolve this?

12. Device Manager reports error code 19. How can I resolve this?

11. How to resolve if device Manager reports error code 31, 32, 39 or 41?

15. My optical drive will not detect a blank DVD or CD, how do I resolve this?

29. My optical drive’s tray will not open. How can I resolve this?

22. My S-ATA optical drive does not work?

24. How can I resolve if the system crashes, freezes, blue screen or burning fail?

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33. Why the BIOS cannot recognize all devices connected to the secondary IDE interface?

28. Where can I get the drive's manual and software information?

27. What is the optical Drive Warranty Policy?

23. Why does video playback appears choppy, jerky or stop in the middle?

01. Where can I download the firmware?

06. Where can I get the DOS driver for S-ATA optical drive?